Sheldon Samlall | Community Living North Halton

Revolutionizing Workflow

In this episode, Shedon shared these golden nuggets:   


  • Always provide person-centred services that cater to each customer's unique needs. 
  • Try to offer various services and supports to meet the needs of different age groups. 
  • In the for-impact sector, providing fee-for-service options in addition to government-funded programs and services is essential. 
  • Use various fundraising methods, such as accepting donations through a website, running annual fundraisers, and applying for government grants. 
  • Pivot the activities you use from person-to-person to virtual events. Implement agile strategies to remain flexible and adaptable to changing circumstances and customer needs. 
  • Engage with customers and community members through honest conversations and actively listen to their needs. 
  • Foster a welcoming and inclusive environment that prioritizes customer satisfaction and engagement. 
  • Maintain transparency and openness in communicating with customers and stakeholders about organizational goals and initiatives. 


Take advantage of this opportunity to learn more about Community Living North Halton and its commitment to fostering a welcoming and inclusive environment. You can follow their website and social media platforms... 








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