Make customers, not sales! (and pivot quickly if needed)
In this episode of Business Spotlight, we connected recently with Chantal Ingram, the Owner and creative mind behind Flourish and Bask, Oakville’s only cocktail and entertaining supply store.
In this episode, Chantal shared these golden nuggets:
• Be able to pivot quickly. • Be able to understand the needs of your customer and what they are looking for. • The big thing in retail: It has to be experiential! • Make customers, not sales. • Be able to look at the trends and change with them. • Always have a backup plan!
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