BUSINESS MASTERCLASS

Delighting Customers: Service Excellence Strategies

with Coaches Heer Pasha & Hugo Breton

When:  Tuesday, August 12th, 2025 @ 4:00 pm to 5:30 pm EDT

Where: Online

SAVE YOUR SPOT!

Registration is limited!

Ready to Wow Your Customers?

Delivering great service isn’t just about being polite — it’s about creating value, trust, and loyalty with every interaction.

This live, interactive session will equip you with powerful strategies to deliver exceptional service, build trust, and inspire long-term loyalty.

REGISTRATION CLOSES IN:

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Event highlights

Here’s what you’ll walk away with:

  • Service Excellence Framework: Learn the pillars of outstanding customer service.
  • Customer-Centered Thinking: Discover how to see your business through your customer’s eyes.
  • Communication Skills for Impact: Improve how you listen, respond, and build lasting connections.
  • Systematizing Service: Build processes that guarantee consistency and excellence.

Imagine customers who return again and again — and tell others why they should too. It all starts with service that delights.

SAVE YOUR SEAT!

Delivering great service isn’t just about being polite — it’s about creating value, trust, and loyalty with every interaction.

Reserve your spot now!

MEET YOUR COACH

Heer Pasha, Certified Business Coach

  • Proven track record in both for-profit and impact sectors, bridging financial strategies and business operations with short, medium and long-term action plans, managing budgets upwards of CAD$150M.
  • Extensive experience building strong relationships with Boards of Directors, Regional committees, Executive Management, auditors and banks.
  • Leader of large, multicultural teams, Certified Public Accountant (CPA) and Project Manager (PM) with over 23+ years of experience in negotiation,partnerships, financial and performance planning, and process re-engineering.
  • Involved in the community by volunteering on Boards of Directors, mentorship and coaching for community agencies.
  • Enjoys long walks while listening to true crime podcasts, hot yoga, trying new recipes and hands-on parenting to twin girls.

MEET YOUR COACH

Hugo Breton, Managing Partner

  • Certified Business Coach and Managing Partner at ActionCOACH Halton
  • Helps small business owners in Oakville, Burlington and Milton with team, time and money, building thriving companies that change lives.
  • Works with business leaders in technology and video games to grow their companies, avoid burnout and build cultures that attract top talent.
  • Co-founded a virtual assistant platform with social impact to help entrepreneurs scale fast.
  • Led operations for a video game publisher, delivering experiences for millions of players.
  • Former business consultant for global Fortune 500 companies, leading performance transformations
  • Active in the Halton community and volunteer with local associations.